I live in No. CA and called this company because my mother who lives in SoCal needed her refrigerator repaired as soon as possible. She’s elderly and doesn’t trust others in her house so I’m always hesitant when I arrange services for her from a distance. They came and although the home warranty company delayed approving coverage a bit, Active Appliances came through efficiently and took care of things the first time w/o any hassle.
My mother isn’t the easiest to please but she said a repairman named Igor was polite and unobtrusive. Although I haven’t met anyone from the company I’d say if they passed with my mother they’re probably a good company to use. If ever needed again I’ll use them.